About this job
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, through ticket system or over the phone.
Walk customer through problem-solving process.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Empathy (team-first mindset).
Make infrastructure more resilient.
Highly Responsible and reachable when needed.
Motivated and continues improvement.
Job Experience Required:
3+ years in overall IT support experience
Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
Ability to multi-task in a dynamic environment with changing priorities
Support experience for Windows AD, Windows, Mac OS, and Linux
Expert in Linux (Debian, Ubuntu)
Expert in one of Virtualization Technologies (preferred: Vmware)
Expert in scripting (Shell, python)
Expert in Docker and Orchestration
Expert in one of Monitoring tools (Zabbix, PRTG, SolarWinds)
Strong knowledge in Network Concepts
Familiar with HA and Load Balancing Methods
Familiar with CI/CD tools especially Jenkins
Familiar with one of automation tools (Ansible, puppet)
Familiar with Git and GitLab
Familiar with Backup and restore methods
Setting up/improving the process for managing customer tickets